The air holidays and flights shown on this site are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators. The relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL protected; except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted; or where your payment is made direct to airlines. ATOL protection extends primarily to customers who book and pay in the United Kingdom, Click on the ATOL logo if you want to know more.

GENERAL

CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it. All holidays shown are subject to availability.

INSURANCE
1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This costs only ₤3 and is highly recommended where you would not otherwise be protected e.g. when you buy a no-frills flight. Further details will be provided at time of booking.

PAYMENTS
We do not make any charges for deposits when paid by Debit Cards. Deposits and final balances paid by Credit Cards are subject to a 1.5% handling fee. Payments made by cheque require 10 working days for clearance.

ALTERATIONS
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking. If you wish to alter a reservation after any monies have been paid a charge maybe levied by the operator as well as ourselves. Some reservations can not be changed once confirmed.

CONFIRMATION
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL receipt for flight inclusive bookings.

CANCELLATION BY CLIENT
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.

We reserve the absolute right to cancel or modify the arrangements made for the client, in which event our liability shall be fully satisfied if we shall repay the amount paid by the client in connection with such arrangements. However, every effort will be made to offer alternative transportation. If cancellation is caused by any event beyond our control, e.g. strikes, war, weather or the default of any Carrier, Hotel Proprietor, or other Principal the client shall remain liable for all expenses incurred on his behalf. All flights and travel arrangements are subject to the appropriate permission being given by the CAA (Civil Aviation Authority) or other relevant Authority. In the event of this being refused for any reason whatsoever our liability shall be satisfied by refunding any amounts recovered by us from the Carrier/Principal together with any monies collected but not yet passed over to the Carrier/Principal.

INFORMATION
Broadland Travel Worldchoice are members of ABTA and follow there rules. For further information please contact us or ABTA on 0901 201 5050. Ensuring that you get a professional service can take time, which is why we may occasionally charge a small fee. This fee will cover any additional work or extra costs that may be incurred when we follow your request. We will always inform you first if any fee is applicable. Examples of our fees are, Reconfirmation of tickets not purchased from us £5, Contacting an overseas hotel, restaurant, theatre £5 (note most suppliers have a UK contact and we do not charge you for contacting them).

COMPLAINTS:
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

CLAIMS
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.

FORFEITURE OF RESERVATIONS
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.

PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger.

RECONFIRMATION
Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.

VALIDITY OF TICKETS
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.

INFORMATION GIVEN IN THE BOOKING FORM
Information given in the Booking form is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.

CHANGES OF REQUESTED TRAVEL ARRANGEMENTS
All requests by passengers to alter booking or travel arrangements must be writing or made in person. Should a firm booking already be held a charge of minimum of £10 will be made to change the dates of travel subject to conditions of booking/ticket and availability.

JURISDICTION
All agreements between the traveller and us shall be governed by English Law and within the exclusive jurisdiction of English Courts.

TRAVEL TICKETS & DOCUMENTATION
Our responsibility is to provide tickets for collection at our office. Tickets posted to clients are done so at the client’s risk. Any costs arising from non-delivery will be borne by the client. For late bookings collection of tickets at the airport will be arranged charges may apply.